We always strive to meet patient expectation and deliver the highest standards of
healthcare. For the vast majority of our patients, we achieve this, despite the finite
resources and steadily increasing demand for services that exists today within the
NHS.
We treat our patients with courtesy and respect and ask for the same in return. We
ask that you treat your GP and all other Practice Staff courteously– without violence,
threats, abuse, foul language or harassment.
GPs and their staff at Trafalgar Medical Group Practice have the right to care for
others without fear of being attacked or abused. Any unacceptable behaviour –
verbal, physical or in writing – will not be tolerated.
The Zero Tolerance policy includes aggression or threats made in person, over the
telephone or in written communication, including social media platforms. The
Practice considers threatening behaviour to be:
- Attempted or actual aggressive, threatening or physical actions made towards any member of staff, irrespective of role.
- The use of aggressive, threatening or abusive language, (including raising of the voice, swearing, shouting or in writing) which threatens or intimidates staff
This policy applies throughout the premises. It also applies to any employee or
partner away from the practice but only in so far as it relates to the business of the
practice.
Any instance or threat of physical abuse will be reported to the police. The offender
may be removed from the premises by the police. The patient may also be removed
from the practice list and referred to the Special Allocation Scheme.
Any patient who verbally abuses a member of practice staff will be sent a letter from
the practice confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the practice patient list. The police will be called in all cases of violence.
This policy is designed to keep our staff and other patients safe at all times.