Appointments

Request an appointment online

A guide to submitting your medical query electronically

After You Submit an eConsult

If you receive an automated confirmation email or text message after submitting your eConsult, this confirms that your request has been successfully received by the practice. The response time shown in the automated message is generated by the eConsult system and does not indicate when the practice will contact you. We will review your request and aim to contact you within 3 working days.

Please do not submit another eConsult for the same problem, as this may delay the processing of your request.

If your condition worsens while you are waiting to hear from us, or you require urgent medical advice, please contact the practice by telephone. If you need immediate medical assistance, please call 999 or attend your nearest Accident and Emergency (A&E) department.

If you are in need of a Home Visit, please call us on 02392 821 371 to request one. Please do not fill out an eConsult requesting a Home Visit.

Urgent appointments

To request an urgent appointment for today (Monday to Friday) during opening times:

phone us on The Osborne Road Surgery 02392 821371 or Eastney Health Centre 02392 821371
visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

From Monday 22 June 2026, if you call or visit the surgery to request an appointment, you will be asked to complete an eConsult form. This helps us ensure that you are directed to the most appropriate clinician or service based on your healthcare needs.

If you have an urgent medical problem that requires assessment on the same day, please telephone the practice or come into the surgery. A member of our reception team will assist you and ensure your request is managed appropriately.

phone us on The Osborne Road Surgery 02392 821371 or Eastney Health Centre 02392 821371
visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Booking an appointment online

You can book the following appointments online, but you do require online access to be granted by the surgery. Please enquire about online access if you do not have this.

Respiratory – Asthma/COPD reviews
Women’s smears
Children’s flus
Adult flus (over & under 65s)
Covid boosters (invite only)

If there are no appointments visible, then there are currently none to book in that category.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system: SystmOnline
phone us on The Osborne Road Surgery 02392 821371 or Eastney Health Centre 02392 821371 during opening times
reply CANCEL to your appointment reminder text message

If your appointment is today, call the surgery to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs