Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on The Osborne Road Surgery 02392 821371 or Eastney Health Centre 02392 821371
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment up to 1 week in advance during opening times:
- phone us on The Osborne Road Surgery 02392 821371 or Eastney Health Centre 02392 821371
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on The Osborne Road Surgery 02392 821371 or Eastney Health Centre 02392 821371 during opening times
- reply CANCEL to your appointment reminder text message
If your appointment is today, call the surgery to cancel your appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery before 10.30am.