Your feedback is important in helping us plan for the future and continually improve our services, so please do tell us how we can do things better, or if we are doing something well. This will help us to understand what is important for you as a patient, carer or relative and we are grateful for you taking the time to contact us.
Currently there are limited training opportunities on complaint handling for GP practices and the ICB Patient Experience and Complaints Teams would be able to offer this if there is demand across the system. Can you please contact the team if you are interested: hiowicb-hsi.patientexperience@nhs.net
What to do when things don’t go to plan
We also appreciate that things don’t always go to plan and want to work with you to resolve any problems you may experience. Many enquiries and complaints can be looked into and resolved quickly by discussing them directly with the person who is providing your care, or the Practice Manager. This is best done at the time you became aware of the problem, so that the people responsible for providing the service can help solve the matter for you straight away.
Alternatively, you can contact the South East Complaints Hub who are responsible for handling complaints about GPs, dentists, pharmacists/pharmacies and optometrists/opticians within South East England. The contact details are:
- South East Complaints Hub
NHS Frimley ICB
King Edward VII Hospital
St Leonards Road
Windsor
SL4 3DP - Phone number: 0300 561 0290